TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES

panjo.pl

§1. General provisions

1. The Seller shall provide the Services in accordance with the Terms and Conditions and the provisions of generally applicable law.
2. The Services are provided via the Shop website 24 hours a day and 7 days a week.
3. The Seller makes these Terms and Conditions available on the Store's website and may attach them to e-mails containing statements of acceptance of Customers' offers. Customers may at any time: access the Terms and Conditions, record them, obtain and reproduce them by printing or saving on a data carrier.
4. The information provided on the Store's website does not constitute an offer by the Seller within the meaning of Article 66 of the Civil Code Act, but only an invitation to customers to submit offers to conclude a contract, in accordance with Article 71 of the Civil Code Act.
5. In order to use the Shop, it is necessary for the Customer to have a data communication device with access to the Internet, a correctly configured web browser in the current or previous version: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera, with JavaScript enabled, as well as an active and correctly configured e-mail account.
6. The use of the Shop may incur costs for Internet access and data transmission fees, to the extent established by agreement with the telecommunications operator used by the Customer.

§2 Basic shop functionality

1. The Seller provides the following basic functionalities of the Shop to the Customers:
   1. providing a contact form,
   2. providing a chat room with the seller,
   3. sharing the map,
2. In order to use the functionality of the contact form, it is necessary to complete its mandatory fields, enter the requested content and then send a message to the Seller. The Seller will respond immediately, using the Shop functionality, either by telephone or electronically by sending an email.
3. To use the chat functionality with the Vendor, enter the desired content into its field and then send a message to the Vendor. If the chat is in "online" mode, the Seller will respond immediately, via the chat functionality.
4. In order to use the map functionality, you need to view the website containing the map. The functionality allows you to get an overview of the location of the Seller's premises.
5. The retailer reserves the right to temporarily disable or introduce new functionalities.

§3 Orders placed through the Shop

1. Orders for Goods can be placed via the Shop website 7 days a week and 24 hours a day, using the Basket function. Once the order list of Goods has been completed, in the Basket area, the Customer proceeds to the fulfilment of the order.
2. Once the order list of Goods has been completed, the Customer enters or selects in the Basket area:
   1. billing information,
   2. delivery information, including delivery method and address,
   3. payment method.
3. If the Customer is a logged-in Customer Account holder, he/she proceeds to the next ordering step.
4. If the Customer is not the logged-in Account holder, the Customer chooses how to place the order:
   1. using a Customer Account that is registered. The Customer then registers a Customer Account and, using this, proceeds to the next stage of ordering,
   2. without using the Customer Account. The Customer then proceeds to the next ordering step,
   3. using your Customer Account. The Customer then proceeds to the next step of ordering.
5. The placement of an order is preceded by the Customer receiving, through the display in the Basket area, information on the total price for the order including taxes and related costs, in particular Delivery and payment costs.
6. Placing an order may be done by using the appropriate button in the shopping cart and is tantamount to the Customer making an offer to the Seller to conclude a contract of sale for the Goods included in the order.
7. Before sending the order form, by ticking the appropriate check box, the Customer should declare that he/she has read the Terms and Conditions and accepts their provisions.
8. An order that has been placed can be changed by the Customer until the Seller has been informed that the Goods have been shipped.
9. Changes to the order may include cancellation, partial cancellation, extension with additional Goods, change of Delivery address.
10. The Seller shall immediately inform the Customer that the order cannot be accepted, in the event of circumstances causing it. The provision of this information shall be made by telephone or e-mail. The information may constitute a rejection of the offer in its entirety or include the following proposals for modifying the order:
    1. rejection of the offer in the unfeasible part, resulting in a recalculation of the contract value,
    2. to divide the Goods to be delivered into a part which can be delivered and a part which can be delivered at a later date, which shall not result in a recalculation of the order value.
11. Acceptance of the Customer's offer by the Seller subject to the change referred to in the above paragraph shall be deemed as a new offer, which requires acceptance by the Customer in order to conclude the Sales Agreement.
12. Confirmation of order acceptance by the Seller takes place by sending an immediate e-mail message. This message contains the terms and conditions of the Sales Agreement agreed upon by the parties, as well as the data entered by the Customer in the order form, in order to enable the detection of any errors in them. If such an error is detected, the Customer may notify the Seller of this fact by sending an e-mail message indicating the correct data.
13. Confirmation of the order is tantamount to the Seller's acceptance of the offer to conclude a contract of sale made by the Customer.

§4. Telephone orders

1. The Seller allows orders for the purchase of Goods to be placed by telephone.
2. To place an order for the purchase of Goods by telephone, contact the Seller using the telephone numbers provided on the Store's website and then place the order verbally.
3. Confirmation of the acceptance of a telephone order by the Seller shall take place by immediately sending an e-mail message containing information on the content of the concluded contract. This message contains the terms and conditions of the concluded Sales Agreement agreed upon by the parties, as well as the Customer's data, in order to enable the detection of any possible errors. If such an error is detected, the Customer may notify the Seller of this fact by sending an e-mail message indicating the correct data.
4. In order to conclude the Sales Contract, the Customer is obliged to confirm his/her will to conclude it in response to the above-described message from the Seller.
5. Confirmation of the will to conclude a Sales Contract is tantamount to its conclusion.

§5. Sales

1. The Seller provides a Distance Selling Service to the Customers.
2. The subject matter of the contract of sale includes the Seller's obligation to transfer ownership of the Goods to the Customer and to release them, and the Customer's obligation to take delivery of the Goods and to pay the Seller the price of the Goods.
3. The Seller reserves the right to run promotional campaigns, consisting in particular of a reduction in the price of Goods or Services until a certain date or the stock of Goods subject to promotion is exhausted.
4. By concluding a contract of sale, the Seller undertakes to supply the Customer with Goods free from defects.
5. The conclusion of the contract of sale takes place when the Seller confirms acceptance of the Customer's order.
6. Delivery of the Goods shall take place at the time stated in the description of the Goods.
7. The lead time for the release of the Goods is subject to change in the event of a change of order by the Customer.
8. The release of the Goods shall take place:
   1. if the Customer opts for Delivery by Carrier, on Business Days to the address provided by the Customer,
9. Detailed information on the available Delivery methods, Carriers and associated costs is published on the Shop's website and the Customer is informed of these during the ordering process.
10. The release of the Goods shall not take place until the Customer has paid for them.
11. Confirmation of the release of the Goods to the Carrier for Delivery may be made by sending an e-mail to the Customer's e-mail address.
12. The risk of accidental loss of or damage to the item shall pass to the Consumer as soon as it is handed over to the Consumer.
13. If the Customer chooses the option of Delivery by Carrier, it is recommended that the delivered consignment be examined by the Customer in the presence of the Carrier.
14. If damage to the consignment is discovered, the Customer has the right to request the Carrier to draw up a proper protocol.

§6. Payments

1. The value of the payment for the Sale is determined on the basis of the price list of the Goods, which can be found on the Seller's website at the time of ordering the Goods.
2. The prices given on the Shop's website next to the given Goods are gross prices given in Polish zlotys and include the value of VAT, whereas they do not include the costs of Goods delivery and the selected form of payment.
3. The costs of the transaction and the Delivery of the Goods shall be borne by the Customer.
4. The total order price, shown in the Basket area before placing the order and after selecting the method of Delivery of the Goods and payment, includes the price for the Goods ordered, together with any tax due and any related costs, in particular Delivery and transaction costs.
5. The total order price is binding for the Seller and the Customer.
6. The Seller allows the following methods of payment for the Sales Services provided:
   1. by cash on delivery in person at the Store's stationary location,
   2. cash on delivery from the Carrier,
   3. by traditional transfer to the Seller's bank account number: 66 1140 2004 0000 3302 7971 8801
   4. using an external payment system Dotpay, operated by Dotpay S.A. with registered office in Kraków (30-552) at ul. Wielicka 72, entered in the Register of Entrepreneurs of the National Court Register under KRS: 0000296790, NIP: 6342661860 and REGON: 240770255,
7. The due date for payment of the amount due shall be at the time of delivery of the Goods.
8. The customer is obliged to pay:
   1. at the time of delivery of the Goods - if the cash payment method is selected,
   2. within 7 days - in the case of choosing the method of payment by traditional bank transfer,
   3. at the time of ordering, in the event that you choose a payment method using an external payment system.
9. Refund of payment by the Seller shall be made immediately, but no later than 14 days after the cause arises, in the case of:
   1. withdrawal by the consumer,
   2. cancellation by the customer of an order or part of an order paid for in advance,
   3. recognition by the Seller of the claim covered by the complaint in whole or in part, on the basis of generally applicable regulations.
10. The payment shall be refunded using the same means of payment used by the Customer in the original transaction, unless the Customer agrees to a different solution that does not incur any costs for the Customer.
11. The Seller shall not be obliged to reimburse the additional costs incurred by the Customer for the Delivery of the Goods if the Customer has chosen a method of Delivery other than the cheapest usual method of Delivery offered by the Seller.

§7. Complaints

1. Complaints may be made under warranty.
2. The complaint may be lodged by letter or e-mail to the postal or electronic address of the Seller. It can be submitted using the form, the specimen of which is attached to the Terms and Conditions, but it is not obligatory.
3. In the body of the complaint submitted, it is recommended to include:
   1. the consumer's contact details for responding to the complaint and for correspondence relating to the complaint,
   2. the number of the Consumer's bank account to be used for reimbursement of the money, should the case arise,
   3. a description of the problem and the identity of the consumer.
4. In the event that the warranty complaint relates to Goods, in order for the complaint to be considered by the Seller, the Consumer is obliged to deliver or send the Goods complained about to the Seller's address, at the Seller's expense. The Seller shall consider complaints within 14 days from the date of notification.
5. The Seller shall inform the Consumer of the manner in which the complaint received will be resolved by e-mail or by ordinary letter, depending on the Consumer's wish or the method used by the Consumer to lodge the complaint.
6. If the warranty complaint relates to Goods that are subject to shipment to the Consumer after the complaint has been recognised, the Seller shall deliver or send the Goods to the Consumer's address.
7. Refunds in connection with a complaint will be made by means of a transfer to a bank account or by postal order, according to the Consumer's wishes.
8. The application of warranty rights is excluded for Customers who are not Consumers.

§8. Out-of-court complaint handling and redress of grievances

1. The consumer has the option of using the following out-of-court complaint and redress procedures:
   1. submit a request for the resolution of a dispute arising from a concluded Sales Agreement to a permanent amicable consumer court operating at the Trade Inspection, the address of which, in view of its jurisdiction, can be determined via the website of the Office of Competition and Consumer Protection, maintained at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq596,
   2. submitting an application to initiate mediation proceedings for an amicable settlement of the dispute between the Consumer and the Seller to the provincial inspector of the Trade Inspection, whose address, in view of its jurisdiction, can be established via the website of the Office of Competition and Consumer Protection, maintained at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq595,
   3. use of the assistance of a district or municipal consumer ombudsman or a social organisation whose statutory tasks include consumer protection,
   4. to lodge a complaint via the EU ODR online platform, available at the URL http://ec.europa.eu/consumers/odr/, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.
2. Detailed information on the procedure for out-of-court handling of complaints and redress, as well as rules of access to these procedures, can be found at the premises and on the websites of the entities listed in point 1.
3. A list of entities and institutions that perform tasks related to out-of-court resolution of consumer disputes and detailed information on this subject can be found on the website of the Office of Competition and Consumer Protection, available at the URL https://www.uokik.gov.pl.

§9. Withdrawal from the contract

1. The consumer may, without giving any reason, withdraw from the contract, including the Sales contract, within 14 days, subject to the standards indicated in the content of the instructions on withdrawal from the contract annexed to the Terms and Conditions.
2. The consumer may withdraw from the contract by submitting a declaration of withdrawal to the Seller. The declaration may be made on a form, a specimen of which is attached to the Terms and Conditions.
3. Immediately, but no later than within 14 days from the date on which the Consumer has withdrawn from the contract, he/she is obliged to return the Goods to the Seller or hand them over to a person authorised by the Seller. It is sufficient to send the Goods back before the deadline. This provision shall not apply if the Seller has offered to collect the Goods himself.
4. The consumer shall be liable for any diminution in the value of the Goods resulting from use beyond that which is necessary to ascertain the nature, characteristics and functioning of the Goods.
5. In the event of withdrawal, the contract shall be deemed not to have been concluded. If the Consumer has made a declaration of withdrawal before the Seller has accepted his offer, the offer shall cease to be binding.

§10. Data processing and cookies

1. For information on how the Seller processes personal data, please refer to the Shop's Privacy and Cookies Policy.
2. Information on the cookies used can be found in the Shop's Privacy and Cookies Policy.

§11. Licence conditions

1. The Seller grants a free licence to customers using the Shop for their own personal use and to enable them to use the Shop, subject to these terms and conditions.
2. The name of the Store, the graphic design of the Store, the structure of the Store, the Store, the source or compiled code of the Store, the web pages used to operate the Store, and any documents developed by the Seller in connection with making the Store available, including related works, including the Rules and Regulations and other documents or messages sent in connection with the provision of services, constitute works within the meaning of copyright law. The Seller does not transfer to the Customer the economic copyrights to the Store or any works constituting its part, nor the right to grant permits on the subject of disposing of the economic copyrights to these works or the Store and using them, as well as to exercise other dependent rights, not reserved in the licence terms.
3. The right to use the Shop and related works is valid for the following fields of exploitation: recording and reproduction in the memory of a telecommunications device at a place and time of one's own choosing and access and display via a telecommunications device at a place and time of one's own choosing.
4. The customer may not: lend, lease or resell the works or any part of them, as well as create derivative works based on them, make alterations to the works, remove ownership or copyright notices that may appear in the area of the works, use the works for purposes that violate applicable common law or ethical and moral standards.
5. The licence is unlimited in time, unlimited in territory and non-exclusive, and applies to the entirety of the Shop and related works. The Vendor retains the exclusive right to decide to maintain the integrity of the Shop.
6. The Customer acknowledges that it is prohibited to deliver to or through the Store, content:
   1. unlawful,
   2. that violate the personal interests of customers, the seller or third parties,
   3. content commonly regarded as offensive, vulgar or offensive to good morals, in particular: pornographic content, content advocating the use of drugs or excessive alcohol consumption, content advocating racism, xenophobia or the propagation of hatred.

§12. Validity and amendment of the Rules of Procedure

1. The Rules of Procedure shall enter into force 1 day from the date of their publication on the Store's website.
2. Amendments to these Terms and Conditions may be made for reasons of changes in the law relating to the subject matter of the provision of the Services, as well as for technical or organisational changes relating to the services provided by the Seller.
3. The Terms and Conditions are amended by publishing their new content on the Shop's website.
4. Amendments to the Terms and Conditions shall not apply to Sales contracts concluded prior to the date of their amendment.
5. Information on changes to the Terms and Conditions of Use is published in the area of the Shop's website, within 3 days before the new version becomes effective.
6. The Seller shall send an e-mail with information on amendments to the Terms and Conditions in the event that the parties are bound by a contract of indeterminate duration.

§13. Final provisions

1. Capitalised terms are defined in accordance with the explanations provided in the section describing the definitions used in the Rules.
2. The seller is not responsible for:
   1. interruptions in the proper functioning of the Shop and improper provision of Services due to force majeure, in relation to Customers who are not Consumers,
   2. interruptions in the proper functioning of the Shop and improper performance of Services to non-consumers, caused by technical operations or reasons attributable to entities through which the Seller provides Services,
   3. benefits lost by non-consumers.
3. If it is not possible to resolve a dispute between the Seller and a Customer who is not a Consumer or a Consumer who does not reside in the territory of the Republic of Poland amicably in circumstances where such a possibility is allowed by the provisions of their national law, the court competent to resolve such a dispute shall be the court having jurisdiction over the registered office of the Seller.
4. In relation to Customers who are not Consumers or to Consumers not residing in the territory of the Republic of Poland, if the provisions of their national law allow such a possibility, the law of the Republic of Poland shall apply as the applicable law for the performance of the contract concluded with the Seller and settlement of disputes related thereto.
5. The provisions of the Terms and Conditions are not intended to exclude or limit the rights of the Customer who is a Consumer under the provisions of local universally applicable law.
6. In relation to contracts concluded with the Seller, in the event of any inconsistency between the Terms and Conditions and the provisions of law generally applicable in the Consumer's country, these provisions shall apply.
7. Should provisions of the Terms of Use be invalid or ineffective, this circumstance shall not affect the validity and effectiveness of the remaining provisions of the Terms of Use. The invalid or ineffective provisions shall be replaced by a provision that corresponds to what the parties agreed or would have agreed if they had included such a provision in the Terms and Conditions.

§14. Definitions used in the Rules of Procedure

Working days are weekdays from Monday to Friday, excluding public holidays.

Provided by is the process of delivery of the Goods to the Customer to the destination indicated by the Customer, carried out through a Carrier.

Customer is a natural person, provided that he or she has full legal capacity, or has limited legal capacity in cases regulated by generally applicable law or provided that he or she has the consent of his or her statutory representative, as well as a legal person or an organisational unit without legal personality, to which generally applicable law grants legal capacity, who concludes a contract with the Seller for the provision of a Service.

Customer Account is a panel enabling the management of the Customer's orders via the Shop, subject to registration and login.

Consumer is a customer who is a natural person and enters into a contract for a purpose which is not directly related to his/her commercial or professional activity.

Basket is the functionality of the Shop that allows the Customer to complete orders of Goods.

Carrier is the entity providing the Goods Delivery service in cooperation with the Seller.

Regulations are these contractual terms and conditions, the subject of which is the provision of Services electronically by the Seller to Customers, via the Shop.

Shop is a shop, run by the Seller through the website available on the Internet at the URL: panjo.pl.

Seller it's

KOZIOŁKOWA MYDLARNIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Kołątajew 25
63-410 gm. Ostrów Wielkopolski registered in the Central Register of Business Activity and Information kept by the Minister of Entrepreneurship and Technology, under the NIP number 6222828837 and REGON number 385399073, which is the service provider, administrator and owner of the Store. The Seller can be contacted at the following telephone number: +48 505 136 443 and by e-mail: Ssklep@panjo.pl.

Sales is a Service for the sale of Goods, provided by the Seller to the Customer, the subject of which is the obligation of the Seller to transfer ownership of the Goods to the Customer and their release, and the obligation of the Customer to take over the Goods and pay the Seller the specified price.

Merchandise is the item presented in the area of the Shop by the Seller for Sale.

Service is a service provided by the Seller to the Customer on the basis of a contract concluded between the parties via the Shop. The contract is concluded as part of an organised distance contracting system, without the simultaneous physical presence of the parties.

INFORMATION CONCERNING THE EXERCISE OF THE RIGHT

WITHDRAWAL FROM THE CONTRACT

WITHDRAWAL NOTICE

Being a Consumer, you have the right to withdraw from a contract concluded in our Store within 14 days without giving any reason, subject to the cases indicated in the section "exclusion of the right of withdrawal". The withdrawal period expires after 14 days from the date:

1. on which you acquire possession of the goods or on which a third party other than the carrier and indicated by you acquires possession of the goods, in the case of a contract which binds you to transfer the ownership of the goods (e.g. a sales contract, a supply contract or a contract for work which is a movable item),
2. the conclusion of the contract - in the case of service contracts.

In order to comply with the withdrawal period, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

To exercise your right of withdrawal, you must inform us: KOZIOŁKOWA MYDLARNIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ based in Kołątajew 25 63-410, e-mail: sklep@panjo.pl, of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or e-mail).

When withdrawing from a contract, you may use the model withdrawal form, but this is not obligatory. The specimen form is attached to the terms and conditions for the provision of electronic services within the Shop.

CONSEQUENCES OF WITHDRAWAL

In the event of withdrawal from this contract, we shall reimburse to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from your choice of a method of delivery other than the least expensive usual method of delivery offered by us), immediately and in any event not later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from this contract.

We will refund your payment using the same means of payment as you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any charges in connection with this refund. We may withhold reimbursement until we receive the item or until you provide us with proof of return, whichever event occurs first.

If you have received an item in connection with a contract, please send or hand the item back to us at the address KOZIOŁKOWA MYDLARNIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Kołątajew 25, 63-410, immediately and in any case no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiry of the 14-day period.

Please be advised that you will have to bear the direct costs of returning the item. The amount of these costs is estimated at a maximum of approximately PLN 1,000.

You are only liable for any diminution in the value of the item resulting from your use of the item other than what was necessary to ascertain the nature, characteristics and functioning of the item.

MODEL WITHDRAWAL FORM

(this form must be completed and returned only if you wish to withdraw from the contract)

Address: KOZIOŁKOWA MYDLARNIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ based in Kołątajew 25 63-410 | sklep@panjo.pl

I/We(*) hereby give notice(*) of my/our withdrawal from the contract of sale of the following goods/provision of the following service(*):

Date of conclusion of contract(*)/receipt(*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s):

(only if the form is sent on paper)

Date:

(*) Delete as appropriate.

COMPLAINT FORM

(This form can be completed and returned if you wish to make a complaint under warranty)

Address: KOZIOŁKOWA MYDLARNIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ based in Kołątajew 25 63-410

Name or surname of the customer:

Customer address:

Customer telephone number:

Customer e-mail address:

As contact details for responding to the complaint and the conduct of related correspondence, I point out:

• postal address:
• e-mail address:

The complaint concerns:

• sales contract of __________ goods:
• a contract for the provision of another service:
• other:

Date on which the cause of complaint was established:

Problem description:

Claim:

• remedying a defect in goods or services
• replacement of goods with defect-free goods
• reduction in the price of goods
• withdrawal from the contract

Signature of the submitter: